Customer Care Team

Segals are a West Australian family owned and run business of over 30 years that pride itself on excellent customer service and quality goods.

We have a dedicated trained customer team on hand to resolve all of your warranty concerns and queries.

For a prompt response please ensure that all requested information is sent initially, and a response will be received within 7 – 10 business days. We ask for your patience during peak times any small delays occur and can assure you our team will be in contact to help.

Warranty Application with Sales Order

Name*
Name of Warranty Applicant
Current Address*
Current Address
Current Phone Number*
Current Phone Number
Email*
Sales Order Number*
Picture of Front of Sales Order*
Picture of front of sales order
Max. file size: 6 MB.
Picture of Back of Sales Order*
Picture of back of sales order
Max. file size: 6 MB.
Warranty Claim Details*
Itemise Parts that have been affected*
Itemise Parts that have been affected
Upload a picture of Full Setting including all cushions here by pressing Select File*
Upload a picture of Full Setting including all cushions here by pressing Select File
Drop files here or

Max. file size: 64 MB, Max. files: 2.
Upload pictures of damaged/ warranty item here by pressing Select File*
Upload pictures of damaged/ warranty item here by pressing Select File
Drop files here or

Max. file size: 64 MB, Max. files: 2.
CAPTCHA
Please ensure all pictures have a red circle with a cross inside prior to ticking this box. This will appear when the upload is complete after 100%.

Please press submit once, it may take up to 20-30 seconds (depending on your connection speed) to upload your form. You will then be taken to a confirmation page.
If you don’t get sent to a new page, then there is an error on the page, and your query has not been sent. Please see the error in RED and correct before trying to resubmit.

Please correct the error and re submit.